Refund Policy

Elite Elegance Refund Policy

At Elite Elegance, we are committed to providing our customers with a satisfying shopping experience. Please read our refund policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

1. Returns and Exchanges:

• We gladly accept returns and exchanges within 30 days of receiving your order. To initiate a return or exchange, please contact our customer service team at contact@eliteelegance.co.za. For more details, visit our Returns & Exchanges page.

2. Eligibility for Refund:

• To be eligible for a refund, the item must be unused, unworn, and in its original packaging with all tags attached. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.

3. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

4. Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please check your bank account again. Then, contact your credit card company or bank, as there may be a processing delay. If the issue persists, please contact us at contact@eliteelegance.co.za for further assistance.

5. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. International Returns:

• For international returns, customers are responsible for covering return shipping costs, as well as any applicable customs fees or taxes. Elite Elegance is not responsible for any additional charges incurred during the return process.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at contact@eliteelegance.co.za with a clear description and photos of the issue. We will work promptly to address the situation and provide a suitable solution.

8. Contact Information:

• For any questions or concerns regarding our refund policy, please contact us at contact@eliteelegance.co.za. We are here to assist you and ensure your satisfaction.

Elite Elegance reserves the right to update or modify this refund policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically.